Refund Policy

RETURN

This return policy specifies the rules for canceling the contract and returning items purchased through the site www.stay-tuned.store goods. These return policies are incorporated into and form an integral part of the General Terms of Use and Sale of the site www.stay-tuned.store, available here.

Exercising the right to withdraw from the contract

When the Buyer has the status of a user, he has the right, without owing compensation or penalty and without giving a reason, to withdraw from the concluded distance contract within a period of 14 (fourteen) days from the date:

  1. of acceptance of the goods by the User or by a third party other than the supplier and specified by the User;
  2. on acceptance of the last goods by the User or by a third party, other than the supplier and indicated by the User, when the User has ordered several goods with one order;
  3. on acceptance of the last batch or part of the ordered goods by the User or by a third party, other than the supplier and indicated by the User, when the ordered goods consist of multiple batches or parts.

The User may exercise his right to withdraw from the contract by notifying the Seller before the expiry of the term in any of the following ways:

  1. by a written statement to the Seller through the standard product return form available in Appendix No. 1 of the site's general conditions of use and sale, through the standard cancellation form under Appendix No. 6 to the Consumer Protection Act, or by other unambiguous means a written statement, which should be sent to the Seller's contact details provided in the general conditions or on the website.
  2. by an unequivocal statement by phone or email to the Seller of the contact details provided in these general terms and conditions or on the website;

The User shall be deemed to have exercised his right of withdrawal from the distance contract if he has sent the notice to the Seller within the 14-day period, even if the Seller has actually received the notice after time has expired.

Refund of the sale price paid to the User

When the User has exercised his right to withdraw from the contract, the Seller refunds the sums paid by the User, excluding the return costs, without undue delay and no later than 14 days, calculated from the date on which he was notified of the User's decision to withdraw from the contract. The Seller, in case he has not offered to collect the goods himself, may withhold the sums to be reimbursed to the User until he receives back the goods or until the provision of a document certifying the delivery of the goods to the courier that the User has chosen to carry out on the remote return.

When exercising the right of withdrawal from a concluded contract by the User, the Seller has no obligation to reimburse the additional costs for the delivery of the goods, when the User has expressly chosen a method of delivery of the goods other than the cheapest type of standard shipping offered by the Seller.

The Seller refunds the User using the same means of payment that was used for the initial payment, unless the User has expressly agreed to use another means of payment.

Returning goods to the Seller

When the User exercises his right to withdraw from the contract and when the Seller has not offered to collect the goods himself, the User must send or hand over the goods back to the Seller or a person authorized by him without unreasonable delay and no later than 14 days from the date on which the User notified the Seller of his decision to withdraw from the contract. This period is considered to have been met if the User has sent back the goods or handed them over to the Seller before the expiry of the 14-day period.

The user pays the costs of returning the goods in respect of which he has exercised his right of refusal.

The User can return the goods through a supplier, if the Seller has not offered to collect the goods himself, by sending them to the Seller's contact address, available in the general conditions of use and sale of the site or on the site, namely, the city of Sofia, Borovo district, bl. 231, app. 69. 

In the period until the goods are sent back to the Seller  with a supplier or until their personal handover to the Seller, when he has offered to collect the goods himself, the User should store the goods and take care of preserving their integrity and quality. The consumer is responsible for the damage caused to the goods during this period, as well as for their reduced value, except when it is caused by testing them necessary to establish the nature, characteristics and good functioning of the goods.

Cases where the right of withdrawal does not apply

The right of withdrawal does not apply in the following cases:

  1. for the delivery of goods made to the order of the User or in accordance with his individual requirements, including when ordering non-available goods, when the User has not renounced the contract in view of the period of selection and delivery in accordance with the rules of Art. 24, paragraph 3 of these general conditions;
  2. for the supply of goods or services, the price of which depends on fluctuations in the financial market, which cannot be controlled by the Seller and which may occur during the period for exercising the right of withdrawal;
  3. for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life;
  4. for the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons;
  5. for the delivery of goods which, after being delivered and due to their nature, have become mixed with other goods from which they cannot be separated;
  6. where the User has expressly requested the merchant to visit him at his home in order to carry out urgent repair or maintenance activities; when, during such a visit, the Seller provides other services in addition to those requested by the User, or supplies goods other than the spare parts necessary to carry out the repair or maintenance, the right of refusal applies to these additional services or goods; li>
  7. concluded during a public auction;

REFUND

This refund policy sets out the rules for refunding the paid sales price of an item purchased through the site www.stay-tuned.store< /a>, in respect of which the right of withdrawal from the distance contract has been exercised or the same has been terminated, canceled or canceled on any of the grounds specified in the general conditions for use and sale of the site. These rules are included in and form an integral part of the General Terms of Use and Sale of the site www.stay-tuned.store, available < a href="https://stay-tuned.store/policies/terms-of-service">here.

When an obligation has arisen for the Seller to refund the sales price paid by the Buyer for goods, he shall refund the amount to the Buyer with the same means of payment with which the sales price itself was paid.

The Buyer may request that the amount be refunded in another way, but for this he must expressly notify the Seller and provide him with all the information necessary for the Seller to make the payment depending on the chosen method of refund.&nbsp ;

The seller shall refund the amount without undue delay after the occurrence of his obligation and no later than 14 days, counting from the date on which the obligation to refund the price arose for him.

When the Buyer has received the goods, the sale price of which is subject to refund and the same is not in the possession of the Seller at the time when the obligation to refund the sale price arises for him, the Buyer is obliged to return the goods to the Seller in accordance with the rules of general conditions of use and sale of the site www.stay-tuned.store. The Seller may withhold payment of the sale price, which he shall refund, until receipt of the goods to be returned by the Buyer or until proof of their dispatch is provided.